MAR 25, 2022
You won't believe the excuse they gave!
You won't believe the excuse they gave!
Quick rant (and you will NOT believe the excuse in this one either).
My iPad died last week at the EC Local meeting, thanks to a faulty charger that made it go bang, crackle, pop - kindly loaned to me by a studio technician, who I think built it out of Rice Krispies.
So I had to order a new iPad from O2 the next day.
When it subsequently didn’t arrive in the 24 promised hours, I called and spoke to the non-deliverers, DHL, and they said that they didn’t have the right kind of drivers to deliver this package.
I kid thee not.
“We don’t have the right ‘kind’ of driver to deliver your package” - seriously, this came out of her mouth. From a delivery company. I nearly choked on the charging plug I was eating for breakfast.
“It’s not a particularly heavy package” I quipped. “What specific training do they need, that you haven’t managed to deliver…?” (this last gag was sadly lost on her).
“They need specific security clearance” she replied.
“Blimey, are we back in the Cold War…? It’s an iPad, not the IPCRESS file…” (again, sadly lost on her)
I could have carried on, but it seemed that DHL was as incapable of getting any of my gags as they were at delivering stuff.
Needless to say, a call to O2 ensued where a louder rant could have been heard from the next village. O2’s response was: “Yes, that means that it’s gone missing and they can’t find it… it happens a lot…!”
Are you friggin’ serious? You employ a delivery company that you know steals iPads and are OK with it?
One and a half weeks later and the next day delivery promise is starting to wear a little thin.
According to O2 and DHL, the order had been marked down as ‘Exception’. Further research into this ‘status’ reveals that DHL has indeed stolen the parcel. No explanation. No apologies. No replacement either.
Now, this is where the red tape thing will get your blood boiling (and probably explains why we have hundreds of thousands of willing and available homes in this country and not a single war-torn Ukrainian family in them, one month after the bombs started dropping).
O2 stated that they were unable to order a replacement until they received a report code from DHL which would take 72 hours (update: 5 days later, still no code).
Where in the deepest fathoms of the dregs of customer service hell does this compute with any reasonable person as putting the customer first?
You have to wait for DHL to admit they’ve stolen it (and then actually do the internal paperwork), before the company who has a warehouse the size of a small principality of replacements can release another one to their customer who’s been waiting over 11 days now for next-day delivery?
And look, I know what you’re thinking: 'third-world problems'.
This brings me nicely to the actual point of this rant - which is that I totally get why security checks need to be carried out on both the refugees and the owners of the homes, but which part of ‘a bomb is currently dropping on my head’ is safer than ‘this person might be a tax dodger, or might smuggle their Nan in as well…’?
Get them over. Give them sanctuary. Give them a slightly better chance of not being blown to smithereens. And then sort the bloody red tape out afterward.
That is the right thing to do.
This country is wonderful. It promotes freedom, equality (supposedly) and has open arms to diversity and inclusion (most of the time), but boy oh boy do we look like a laughing stock to the world when it comes to bureaucracy and a ‘computer says no’ mentality.
A four-year-old Ukrainian boy was refused entry to the UK today because his passport expired a couple of weeks ago. He’s even got relatives here. A few weeks ago? Hold on, that’s when that Russian missile happened to wipe out his local post office. Fair play… he can just wait until they rebuild it… or until he’s old enough to fight or something…?!!
AAAAARRRGGGHHH!!!!
Seriously? Are there actually real people sitting somewhere stamping these forms with less common sense than a brick?
Rant over. Now get those blasted (literally) refugees over and stop dicking about!
In the meantime, have a great week, learn heaps, love loads and pass it on (without any red tape though).
PS: and deliver my friggin’ iPad whilst you’re at it.
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